RETURNS

OUR COMPLETE SATISFACTION PROMISE

MèRIDESIGNS guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, we'll do our best to find a good solution. You can return the items to us and we will be happy to offer you either an exchange or full refund minus any postage costs providing the goods are returned in perfect condition, and unused, with the original packaging.

If you encounter unforeseen problems, either you can return your item for us within 14 days of receipt of order to figure out an answer to your issue or you can photograph the item for us to help understand your concern and provide you what course of action can be undertaken.

We highly recommend you use a tracked shipping service. For high value items it's a good idea to purchase one-off shipping insurance to cover your package while in transit. We aren't responsible in any way for returned items that are damaged or do not arrive back to us, so please take a picture or make a note of your packages tracking number for your records before returning items. Please remember to include a note inside your package with your details, boxes or pouches you received as well. Once your return is received and inspected, we will send you an email to confirm receipt.

Non-returnable items

  • Gift Cards or Vouchers.

  • Earrings are generally exempt from being returned due to hygiene reasons.

  • Made to order and engraved items: these pieces are custom orders, which means that the item will be made or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances. All fine jewellery products are exempt from refund as they are all made to order. 

  • Sale items - only regular priced items may be returned, items on sale are not included.

If you should receive an item that is defective, damaged or not what you ordered, please contact us within 10 days of recite. We will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be returned to us before we are able to post out your new item. Your statutory rights are unaffected.

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